Refund policy

Product Returns

1. We undertake to reimburse the purchaser for any product delivered to them that is faulty or is in a damaged condition. 
1. If the purchaser wishes to return a faulty or damaged product, they must notify us through our designated “contact us” webpage. 
2. The term ‘faulty’ does not include any incompatibility or unsuitability of the purchaser’s products and solutions with our products (as outlined in Section “Product Suitability and Product Changes”). 
3. The term ‘faulty’ does not include any personal or business preferences and assumptions in terms of the mechanisms of our products, eg. spray or dispensing speed or volume. 
4. The term ‘faulty’ does not include any minor scratches or marks on bottles sustained during all transit.
5. The term ‘faulty’ does not include the incompatibility of our products with products purchased elsewhere. We are not liable for any incompatibility of our products with products purchased elsewhere. 
2. If we have made an error with your order, we will aim to correct this mistake by sending the correction in a separate shipment as soon as possible.
1. These errors may include the following:
1. We have failed to include a certain product in your parcel
2. We have sent the wrong colour
3. We have sent the wrong size
4. We have sent the wrong quantity
5. We have sent the wrong product
2. In any of the above cases, the purchaser must provide photo evidence of this error prior to us sending out any additional parcels.
3. In order for us to solve this issue, the error must be alerted to us within a reasonable time frame of 30 days so we can resolve this issue as soon as possible.
3. For the reason that the purchaser changes their mind or orders the wrong product, due to Industry Standards, we do not offer returns or exchanges of any Bottles, Closures, Dispensers, Moulds, Raw Ingredients, Carrier Oils and Nasal Inhalers.
1. For any other products, such Crystals, Bags and Packaging, we undertake to exchange any undamaged products purchased from us so long as it is returned unused and unopened with proof of purchase within 30 days of purchase however we will not provide any refund of such purchase. 
1. If undamaged goods are returned to us for exchange, the return postage must be organised and paid for by the purchaser. 
2. We do not refund any packing and postage charges from the original order. 
3. For an exchange of undamaged raw materials, the shipping cost to send the replacement item from us to the purchaser will be paid for by the purchaser. 
4. The return of undamaged goods for exchange is entirely at the purchaser’s cost and risk.
4. If we are unable at the time of return to replace or exchange returned raw material goods, we undertake to reimburse the purchaser’s credit card for the amount initially debited for the purchase excluding packaging and postage charges.