Shipping FAQ

 Order Dispatch Days: 

	Order placed before 10am (AEDT)	Order placed after 10am (AEDT)
Monday	Tuesday	Tuesday
Tuesday	Wednesday	Wednesday
Wednesday	Thursday	Thursday
Thursday	Friday	Friday
Friday	Same day	Monday
Saturday	Monday	Monday
Sunday	Monday	Monday

How much does shipping cost?

The shipping costs depend on the weight and the volume of your package which will be displayed at check out. At Craft360, we negotiate the best shipping rates and pass on the savings to the customer. For pallet shipments, please contact us for a quotation.

VIC Metro Free Shipping (for orders over $500):

Our free shipping is only available to customers with a shipping address within the Victorian Metro area as classed by Australia Post.

There is a $500 order value threshold that must be met in order to qualify for this free shipping offer.

This free shipping does not include Express Post. We will use Standard / Regular Post Rates when processing your order.

When will my order be dispatched?

Great question! We ship 5 times a week - Monday, Tuesday, Wednesday, Thursday and Friday excluding public holidays.  

Will my order go express?

We offer express postage as an option, please select at check out.

How long will it take to receive my order?

If your order is shipped via Express Post, it will generally be delivered within 1-2 business days providing you are within the Express Post serviced area.

Regular Post takes a bit longer and delivery times can vary, as shown in the table below:

Regular Australia Post estimated transit times (based on Aust post standard terms and conditions)

Location	Business Days
Melbourne Metro	2
Victoria Country	3-4
Sydney Metro	4-5
NSW Country	5-6
Canberra Metro	4-5
Adelaide Metro	4-5
South Australia Country	4-5
Brisbane Metro	5-6
Queensland Central	5-6
Far North Queensland	6-10
Perth Metro	6-8
Geraldton	9-11
Karratha	9-11
Western Australia Country	10-12
Darwin Metro	6-7
Alice Springs	5-6
Northern Territory Country	6-8
Tasmania	3

Can I track my order?

Absolutely! In your shipping confirmation email there’ll be a unique tracking code that you can enter on the Australia Post website: http://post.com.au/track

We suggest to allow Australia Post approximately 24 hours for the tracking information to appear on their website.

My package isn’t here yet. What’s going on?

Track your parcel on the Australia Post website. You’ll find your tracking code in the shipping confirmation email.

If things aren’t making sense in the tracking, we’re happy to help out.

Does my order need to be signed for when it’s delivered?

It’s up to you. If you would like this to happen simply request this in the notes section when you order.

However there are two things you need to know:

• If you choose ‘No signature required’, we can’t be held liable for your parcel going missing.
• Also, strangely, we can’t guarantee that Australia Post won’t ask for a signature anyway. In some areas, Australia Post will require a signature on all parcels regardless of what you specify.

I placed an order but didn't receive confirmation?

There are a few possible reasons why you might not have received a confirmation email after placing an order:

• Check your junk email; it's sometimes hiding in there.
• If you have other email accounts, make sure you're checking the right one!

If you have double checked those points and still don't have a confirmation email, please get in touch with us and we shall follow it up.

Product Returns

1. We undertake to reimburse the purchaser for any product delivered to them that is faulty or is in a damaged condition. 
1. If the purchaser wishes to return a faulty or damaged product, they must notify us through our designated “contact us” webpage. 
2. The term ‘faulty’ does not include any incompatibility or unsuitability of the purchaser’s products and solutions with our products (as outlined in Section “Product Suitability and Product Changes”). 
3. The term ‘faulty’ does not include any personal or business preferences and assumptions in terms of the mechanisms of our products, eg. spray or dispensing speed or volume. 
4. The term ‘faulty’ does not include any minor scratches or marks on bottles sustained during all transit.
5. The term ‘faulty’ does not include the incompatibility of our products with products purchased elsewhere. We are not liable for any incompatibility of our products with products purchased elsewhere. 
2. If we have made an error with your order, we will aim to correct this mistake by sending the correction in a separate shipment as soon as possible.
1. These errors may include the following:
1. We have failed to include a certain product in your parcel
2. We have sent the wrong colour
3. We have sent the wrong size
4. We have sent the wrong quantity
5. We have sent the wrong product
2. In any of the above cases, the purchaser must provide photo evidence of this error prior to us sending out any additional parcels.
3. In order for us to solve this issue, the error must be alerted to us within a reasonable time frame of 30 days so we can resolve this issue as soon as possible.
3. For the reason that the purchaser changes their mind or orders the wrong product, due to Industry Standards, we do not offer returns or exchanges of any Bottles, Closures, Dispensers, Moulds, Raw Ingredients, Carrier Oils and Nasal Inhalers.
1. For any other products, such Crystals, Bags and Packaging, we undertake to exchange any undamaged products purchased from us so long as it is returned unused and unopened with proof of purchase within 30 days of purchase however we will not provide any refund of such purchase. 
1. If undamaged goods are returned to us for exchange, the return postage must be organised and paid for by the purchaser. 
2. We do not refund any packing and postage charges from the original order. 
3. For an exchange of undamaged raw materials, the shipping cost to send the replacement item from us to the purchaser will be paid for by the purchaser. 
4. The return of undamaged goods for exchange is entirely at the purchaser’s cost and risk.
4. If we are unable at the time of return to replace or exchange returned raw material goods, we undertake to reimburse the purchaser’s credit card for the amount initially debited for the purchase excluding packaging and postage charges.