Get In Touch
Real people. Real support.
We’re a small team of makers, just like you — here to help with orders, product questions, and everything in between. Whether it’s a quick check-in or a deep ingredient query, we’re always happy to help.
Frequently Asked Questions
✨ Getting Started
Are your products suitable for beginners in DIY skincare?
Are your products suitable for beginners in DIY skincare?
Absolutely. Whether you're crafting your first balm or refining a serum for your handmade line, our range is designed for how real makers work — flexible, intuitive, and supportive at every stage. You’ll find clear info, fair pricing, and real help when you need it.
What if I’m not sure where to start?
What if I’m not sure where to start?
You’re not alone. Our DIY Kits, beginner-friendly ingredients, and real-world guidance are designed to help you start simple and grow with confidence. You don’t need to know everything — just where to begin.
Is there a minimum order?
Is there a minimum order?
Nope — buy as little or as much as you need. Whether you're testing a new idea or restocking your best-seller, our small pack sizes are perfect for trial, gifting, or small-batch production.
🛒 Ordering & Support
Do you offer packaging solutions?
Do you offer packaging solutions?
We do. While our focus is ingredients, we also stock a curated selection of bottles and jars — perfect for small-batch packaging, gifting, and test runs.
How quickly do you dispatch orders?
How quickly do you dispatch orders?
🚨 During our Sale Periods we experiencing higher-than-usual order volumes, so while many orders still dispatch within 2–3 business days, please allow up to 7 business days for dispatch during these busy periods.
We know timing matters when you’re in a creative flow. That’s why we dispatch most orders within 1–2 business days — no delays, no guesswork.
Please Note: We do not Dispatch Orders on Friday - If your order is placed after 4:30pm Thursday, it will be dispatched the following Monday
Do you offer Free Shipping?
Do you offer Free Shipping?
Yes — we offer free standard shipping on orders over $80 AUD to most Metro Areas across Australia.
Here’s how it works:
- ✅ Metro Area delivery Included (as defined by Australia Post) - Excluding Darwin
- 🚫 Bulk items Excluded (like 5kg packs, 20L drums, or large packaging quantities)
- 🚫 Express Shipping is always calculated separately
👉 For full terms, inclusions and exclusions, read the Free Shipping T&Cs here.
What if my order is under $80?
Shipping is calculated based on your order’s weight and volume, and you’ll see the exact cost at checkout. We’ve negotiated competitive rates to help pass those savings on to you.
You’ll always know before you buy.
Shipping options appear automatically at checkout based on your cart contents and delivery address. Still unsure? Just reach out — we’re here to help.
Can I pick up my order in person?
Can I pick up my order in person?
Yes — click & collect is available. Just place your order online and we’ll have it ready. While we don’t offer browsing or in-store sales, pickup is smooth and easy.
How can I contact Craft 360 for further inquiries?
How can I contact Craft 360 for further inquiries?
We’re always happy to help. Just head to our Contact page — you’ll be speaking with a real person, not a chatbot.
Do you offer wholesale pricing?
Do you offer wholesale pricing?
All of our pricing is already aligned with wholesale-friendly rates — no special logins or bulk thresholds required. But if you’re getting it cheaper elsewhere, let us know. We’re happy to see if we can price match — just reach out and we’ll take a look.
💡 Why Makers Trust Craft 360
What types of ingredients does Craft 360 offer?
What types of ingredients does Craft 360 offer?
We specialise in high-quality, natural cosmetic ingredients tailored for DIY and small to big batch skincare. From carrier oils and clays to butters, waxes, and actives, everything we offer is thoughtfully selected to support clean, conscious product creation.
What sets Craft 360 apart from other suppliers?
What sets Craft 360 apart from other suppliers?
Craft 360 is built by makers, for makers. We’ve run our own small businesses and understand the day-to-day challenges of sourcing, planning, and creating. Our goal is to make high-quality ingredients accessible, affordable, and easy to work with — backed by real, reliable support.
Why do so many makers choose Craft 360?
Why do so many makers choose Craft 360?
We’re more than a supplier — we’re part of your process. From ingredient quality to studio-friendly pack sizes and real human support, Craft 360 is built to meet the needs of modern makers who care about what goes into their products.
How can I trust the quality of your products?
How can I trust the quality of your products?
With over 960 five-star reviews and more than 20,000 Australian makers in our community, we let the feedback speak for itself. We only stock ingredients we’d use ourselves — and often do.
Where are you based, and do you ship across Australia?
Where are you based, and do you ship across Australia?
We’re proudly Australian-owned and based in Eltham, Victoria. We ship Australia-wide with reliable, timely delivery — see our Shipping FAQ for more details.
✋ Important.
Craft 360 is online-first — our warehouse is for Click & Collect and phone support only.
To keep things safe and efficient, we don’t offer in-person browsing or purchasing.
It’s a working space, not a storefront, so we can focus on packing your orders quickly, carefully, and fresh. Thanks for understanding. 💛
